Effective Date: 24 August 2026

Thank you for shopping with PGMS, operated by Pushpendra Global Mart Solution Private Limited, on https://pgms.site (the “Platform”).

This policy explains the conditions and process applicable to cancellation of orders placed through our Platform.

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1. Order Cancellation

Before Dispatch

• You may request cancellation of your order if it has not yet been dispatched.

• Cancellation requests can be made through your account, where the cancellation option is available, or by contacting our support team.

• Once the cancellation is approved, the applicable refund will be processed to the original payment method.

• Refund processing time may vary depending on the payment method, bank, card issuer, or payment service provider.

After Dispatch

• Once an order has been dispatched, cancellation may no longer be available through the standard cancellation process.

• In such cases, you may refuse delivery where permitted or raise a return request after delivery in accordance with our Return & Refund Policy.

• Any applicable return conditions and charges will be communicated during the return process.

Cancellation by PGMS

We reserve the right to cancel an order due to circumstances including:

• Product unavailability

• Pricing or listing errors

• Incorrect or incomplete order information

• Suspected fraudulent or unauthorized transactions

• Delivery restrictions

• Technical or operational issues

• Other legitimate legal or business reasons

Where applicable, any amount paid for a cancelled order will be refunded in accordance with our refund procedures.

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2. Contact & Grievance Redressal

Returns & Refunds Desk
Pushpendra Global Mart Solution Private Limited
T3B-1006, NX-ONE, Plot No. 17, Sector Techzone-4,
Bisrakh, Gautam Buddha Nagar, Uttar Pradesh – 201306, India

Email: info@pgms.store
Phone / WhatsApp: +91 8858585769
Website: https://pgms.site

We aim to review and respond to cancellation, refund, and related customer queries within a reasonable period.

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Company: Pushpendra Global Mart Solution Private Limited
Platform: PGMS
Effective Date: 24 August 2026
Last Updated: 24 August 2026