Effective Date: 24 August 2026

Thank you for shopping with PGMS, operated by Pushpendra Global Mart Solution Private Limited, on https://pgms.site (the “Platform”). We want you to enjoy a smooth and transparent post-purchase experience. This policy explains when you can return products, how refunds are issued, how exchanges are handled, and how to cancel an order.

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1. Overview

• You may request a return, exchange, or refund for eligible items within the timeframes set out below.

• All requests are subject to the conditions mentioned in this Policy.

• Certain products may be non-returnable due to their nature, hygiene requirements, or applicable restrictions.

• All requests are subject to applicable Indian consumer-protection laws.

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2. Return & Refund Window

Category	Return / Exchange Period	Example Products
Standard Items	7 calendar days from delivery	Apparel, accessories, household products
Defective / Damaged on Arrival	48 hours from delivery	Products received broken, damaged, defective, or malfunctioning
Personal-Care / Intimate Goods	Non-returnable / Non-refundable unless defective	Cosmetics, personal-care products, innerwear
Products Marked Non-Returnable	Non-returnable	Products specifically marked as non-returnable on the product page

Important: If the product arrives damaged or defective, please take clear photographs and, where possible, record an unboxing video. These may be required for verification and approval.

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3. Eligibility Conditions

1. Original Condition – The product must be unused, unwashed, unaltered, and returned with all applicable tags, manuals, accessories, and original packaging.

2. Proof of Purchase – A valid order number, invoice, or other proof of purchase may be required.

3. Return Authorization – Customers must obtain return approval from us before sending the product back.

4. Product Condition – Products damaged due to misuse, neglect, improper handling, unauthorized alteration, or normal wear and tear may not be eligible for return or refund.

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4. Non-Returnable Items

The following products may generally not be eligible for return or refund:

• Gift cards and vouchers

• Downloadable software or digital goods

• Items explicitly marked “Final Sale” or “Non-Returnable” on the product page

• Products damaged due to misuse, neglect, or improper handling

• Products that have been used, washed, altered, or modified

• Products that cannot reasonably be returned due to hygiene or safety considerations

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5. How to Initiate a Return

1. Contact Us – Contact us within the applicable return period:
   
   Email: info@pgms.store
   Phone / WhatsApp: +91 8858585769
   
   Please provide your order number, reason for return, and photographs or videos where applicable.
   
   

2. Return Approval – After reviewing your request, we may provide return authorization and courier pickup instructions or a return shipping address.

3. Pack Securely – Pack the product securely and include all applicable accessories, tags, manuals, and original packaging.

4. Hand Over to Courier – The product may be collected by our logistics partner, or you may be instructed to self-ship it to the address provided by us. Please retain the tracking receipt.

5. Quality Check – Once received, our quality-control team may inspect the product. The inspection generally takes 2–3 business days.

6. Refund / Exchange Approval – You will be notified regarding the approval or rejection of your request. If a return is rejected because the product does not meet the applicable conditions, the product may be returned to you subject to applicable shipping charges.

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6. Refund Method & Timeline

Payment Mode	Refund Mode	Processing Time After Approval
UPI, Debit/Credit Card, Net Banking	Original payment source	5–7 business days
Cash on Delivery (COD)	Bank transfer / applicable electronic transfer	5–7 business days after bank details are received
Wallet / Store Credit	Applicable store credit	Up to 24 hours

Processing times may vary due to bank, payment gateway, card issuer, or financial institution policies. We will notify you once the refund has been initiated.

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7. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment application.

2. Contact your bank or payment service provider, as posting delays may occur.

3. If there is still no update after the applicable processing period, contact us with your order number and refund reference, if available.

Email: info@pgms.store
Phone: +91 8858585769

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8. Exchanges

We may replace items if they are:

• Defective

• Damaged during transit

• Incorrectly delivered

• Delivered in the wrong size or variant, where applicable

All exchanges are subject to stock availability and the applicable return conditions.

Follow the same return request process and clearly specify “Exchange” in your request.

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9. Order Cancellation

Before Dispatch

You may request cancellation if your order has not yet been dispatched.

Where cancellation is approved, the applicable refund will generally be issued to the original payment method.

After Dispatch

Once an order has been dispatched, cancellation may not be possible through the standard cancellation process.

Depending on the circumstances, you may refuse delivery or raise a return request after receiving the product under this Policy.

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10. Abuse of Policy

Frequent or excessive return requests, intentional product damage, misuse of the return process, or submission of false information may result in:

• Rejection of return or refund requests

• Restrictions on future returns or exchanges

• Restrictions on future orders

• Suspension or termination of an account

• Other action permitted under applicable law

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11. Contact & Grievance Redressal

Returns & Refunds Desk
Pushpendra Global Mart Solution Private Limited
T3B-1006, NX-ONE, Plot No. 17, Sector Techzone-4, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh – 201306, India
Email: info@pgms.store
Phone / WhatsApp: +91 8858585769
Website: https://pgms.site

We aim to review and respond to return, refund, exchange, and cancellation queries within a reasonable period.

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Company: Pushpendra Global Mart Solution Private Limited
Platform: PGMS
Effective Date: 24 August 2026
Last Updated: 24 August 2026