Effective Date: 24 August 2026

Thank you for shopping with PGMS, operated by Pushpendra Global Mart Solution Private Limited (“Company,” “we,” “us,” or “our”). This Shipping Policy explains how and when your order will be processed, dispatched, and delivered after you purchase a product through https://pgms.site (the “Platform”).

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1. Order Processing Time

Stage	Timeframe	Notes
Order Confirmation	Usually immediate	Order confirmation may be sent by email, SMS, or other available communication channels after successful order placement/payment.
Picking & Packing	1–2 business days	Orders are generally processed during business days.
Dispatch to Courier	Same day after packing or next business day	Dispatch may take longer during peak periods, stock verification, or unforeseen operational circumstances.

Business days generally exclude Sundays and applicable public holidays.

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2. Shipping Methods & Delivery Windows

Shipping Zone	Courier / Logistics Partners	Estimated Delivery Time
Metro & Tier-1 Cities – India	Various logistics partners	2–5 business days
Tier-2 & Tier-3 Cities – India	Various logistics partners	4–8 business days
Rural / Remote Areas – India	Various logistics partners	7–12 business days
International – Where Available	Selected international logistics partners	7–15 business days + customs clearance

Delivery times are estimated from the date of dispatch and may vary depending on the destination, courier serviceability, weather, logistics conditions, and other circumstances.

We reserve the right to select or change logistics partners based on serviceability, product dimensions, weight, destination, and operational requirements.

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3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is confirmed.

Shipping charges may vary based on:

• Delivery location

• Product weight and dimensions

• Order value

• Shipping method

• Applicable logistics charges

Where free shipping or promotional shipping is offered, the applicable terms will be displayed on the Platform at the time of purchase.

For international orders, shipping charges may be calculated based on destination, weight, dimensions, and applicable logistics requirements.

Any customs duties, import taxes, or other charges applicable to international shipments may be payable by the customer unless otherwise specified.

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4. Tracking Your Order

Once your order has been dispatched:

• A tracking number or tracking link may be provided through email, SMS, or other available communication channels.

• Tracking information may take some time to become active on the courier's system.

• Tracking updates may be delayed due to courier or logistics-system updates.

For assistance with tracking, please contact our support team with your order number and tracking ID, if available.

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5. Delivery Attempts & Undeliverable Packages

Our logistics partners may make multiple delivery attempts depending on their delivery policies and the destination.

An order may be returned to our warehouse if:

• The recipient is unavailable.

• The delivery address is incorrect or incomplete.

• The recipient refuses delivery.

• The courier is unable to deliver to the provided location.

• The package remains unclaimed.

Where re-shipping is possible, additional shipping charges may apply.

For orders returned due to customer-related delivery issues, any applicable refund may be processed after deducting applicable shipping, return, or other charges, subject to the terms of our Return & Refund Policy.

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6. Address Changes & Order Modifications

Address changes or order modifications may be requested before dispatch.

Please contact us as soon as possible if you need to update your delivery information.

Email: info@pgms.store
Phone / WhatsApp: +91 8858585769

Once an order has been handed over to the courier, we cannot guarantee that the address can be changed or that the shipment can be rerouted.

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7. Damage or Loss in Transit

If the outer packaging appears visibly damaged, tampered with, or opened at the time of delivery, you are advised to:

• Refuse delivery where appropriate, or

• Record photographs/videos of the package before opening it, and

• Contact our support team as soon as possible.

For concealed damage discovered after delivery, please notify us within 48 hours of delivery with photographs and/or video evidence where available.

We may coordinate with the logistics partner and, where the claim is verified and eligible, arrange a replacement or refund in accordance with our Return & Refund Policy.

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8. Delays & Force Majeure

All delivery timelines provided by us are estimates and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Extreme weather conditions

• Natural disasters

• Government restrictions

• Transportation disruptions

• Strikes or labour disruptions

• Public emergencies

• Technical issues

• Logistics partner delays

• High order volumes

• Remote-area service limitations

• Other unforeseen circumstances

We will make reasonable efforts to keep customers informed about significant delivery delays.

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9. Holidays & Non-Business Days

Order processing and delivery schedules may be affected by:

• Sundays

• National public holidays

• Applicable state holidays

• Courier holidays

• Other non-working days

Orders placed during non-business periods may be processed on the next available business day.

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10. International Shipping

International shipping may be available only for selected products and destinations.

International orders may be subject to:

• Customs clearance

• Import duties

• Local taxes

• Customs fees

• Regulatory requirements

• Destination-country restrictions

Unless expressly stated otherwise, any applicable customs duties, taxes, import fees, or other destination-related charges are the responsibility of the customer.

Delivery timelines for international orders may vary depending on customs clearance and destination-country regulations.

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11. Contact & Support

Shipping Desk
Pushpendra Global Mart Solution Private Limited
T3B-1006, NX-ONE, Plot No. 17, Sector Techzone-4,
Bisrakh, Gautam Buddha Nagar, Uttar Pradesh – 201306, India

Email: info@pgms.store
Phone / WhatsApp: +91 8858585769
Website: https://pgms.site
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We aim to review and respond to shipping-related queries within 48 hours.

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Company: Pushpendra Global Mart Solution Private Limited
Platform: PGMS
Effective Date: 24 August 2026
Last Updated: 24 August 2026