Thank you for shopping with PGMS, operated by Pushpendra Global Mart Solution Private Limited, on https://pgms.site (the “Platform”).
We want you to enjoy a smooth and transparent post-purchase experience. This Return, Refund & Cancellation Policy explains when you can return products, how refunds are processed, how exchanges are handled, and how you can cancel an order.
Eligible products may be returned, exchanged, or refunded within the applicable timeframe mentioned in this Policy.
All requests are subject to the eligibility conditions specified below.
Certain products may be non-returnable due to their nature, hygiene requirements, or other applicable restrictions.
All returns, refunds, exchanges, and cancellations are subject to applicable Indian consumer-protection laws.
Important: If your product arrives damaged or defective, please take clear photographs and, where possible, record an unboxing video. Such evidence may be required for verification and approval of the return request.
Products must generally be:
Unused
Unwashed
Unaltered
In their original condition
Accompanied by original tags and labels, where applicable
Accompanied by accessories, manuals, and original packaging, where applicable
A valid order number, invoice, or other proof of purchase may be required.
Customers must contact us and obtain return approval before sending any product back.
Unauthorized returns may not be accepted.
Products damaged due to misuse, negligence, improper handling, unauthorized alteration, or normal wear and tear may not qualify for return, replacement, or refund.
The following products may generally not be eligible for return or refund:
Gift cards or vouchers
Downloadable software or digital products
Products specifically marked “Final Sale” or “Non-Returnable”
Products damaged due to misuse or improper handling
Products that have been used, washed, altered, or modified
Products that cannot reasonably be returned due to hygiene or safety considerations
Return eligibility may vary depending on the product category and the terms specified on the relevant product page.
Contact our support team within the applicable return period:
Email: info@pgms.store
Phone / WhatsApp: +91 8858585769
Please provide:
Order number
Product name
Reason for return
Photographs or videos, where applicable
Any additional information requested by our support team
After reviewing your request, we may provide an RMA/return authorization, courier pickup instructions, or a return shipping address.
Pack the product securely and include all applicable accessories, tags, manuals, and original packaging.
The product may be collected through our logistics partner or you may be instructed to ship it to the return address provided by us.
Please retain the tracking details until the return has been completed.
Once received, the returned product may undergo a quality and condition inspection.
The inspection generally takes 2–3 business days, although the actual time may vary.
After inspection, we will notify you whether the return, refund, or exchange has been approved.
If the product does not meet the applicable return conditions, the request may be rejected.
Refund processing times may vary depending on the bank, card issuer, payment gateway, or other financial institution.
We will notify you once the refund has been initiated.
If you have not received an approved refund:
Check your bank account or payment application.
Contact your bank or payment service provider.
Check whether the refund is still being processed.
If the refund remains unresolved, contact us with your order number and refund reference, if available.
Email: info@pgms.store
Phone: +91 8858585769
Our team will review the issue and provide an appropriate update.
We may provide an exchange in cases where:
The product was received damaged.
The product has a manufacturing defect.
An incorrect product or variant was delivered.
An incorrect size was delivered, where applicable.
A replacement is available in stock.
Exchange requests are subject to product availability and the applicable return conditions.
To request an exchange, contact us using the return process and mention “Exchange Request” along with your order details.
You may request cancellation if the order has not yet been dispatched.
Where cancellation is approved, the applicable refund will generally be processed to the original payment method.
Once an order has been dispatched, cancellation may not be possible through the standard cancellation process.
Depending on the circumstances, you may refuse delivery or initiate a return request after delivery under this Policy.
We reserve the right to cancel an order in circumstances including:
Product unavailability
Pricing or listing errors
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete information
Delivery restrictions
Technical or operational issues
Other legitimate legal or business reasons
Where applicable, amounts paid for a cancelled order will be refunded in accordance with this Policy.
If a return is approved because the product was defective, damaged during transit, or incorrectly delivered, the Company may arrange or bear the applicable return shipping cost, subject to verification.
For returns due to customer preference, change of mind, incorrect selection, or other non-defective reasons, return shipping charges may apply depending on the product and applicable policy.
The applicable shipping terms will be communicated during the return process.
We reserve the right to investigate suspicious, fraudulent, or abusive return and refund activity.
Frequent or excessive return requests, intentional product damage, misuse of the return process, or submission of false information may result in:
Rejection of a return or refund request
Restrictions on future returns or exchanges
Restrictions on future orders
Suspension or termination of an account
Other action permitted under applicable law
Nothing in this Policy is intended to limit, waive, or exclude any rights or remedies available to consumers under applicable Indian law.
Where applicable, statutory consumer rights shall continue to apply.
Returns & Refunds Desk
Pushpendra Global Mart Solution Private Limited
T3B-1006, NX-ONE, Plot No. 17,
Sector Techzone-4, Bisrakh,
Gautam Buddha Nagar, Uttar Pradesh – 201306, India
Email: info@pgms.store
Phone / WhatsApp: +91 8858585769
Website: https://pgms.site
We aim to review and respond to return, refund, exchange, and cancellation-related queries within a reasonable period.
Company: Pushpendra Global Mart Solution Private Limited
Platform: PGMS
Effective Date: 24 August 2026
Last Updated: 24 August 2026
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